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Tesco plc is a UK based international grocery and general merchandising retail chain. It is the largest British retailer by both global sales and domestic market share, is the world's third-largest grocery retailer,[2] and is the fourth-largest retailer behind Wal-Mart of the United States, Carrefour of France, and The Home Depot of the United States.[3] Originally specialising in food, it has diversified into areas such as clothes, consumer electronics, consumer financial services, selling and renting DVDs,[4] compact discs and music downloads, internet service consumer telecoms and most recently budget software.
Facts and figures
According to TNS Superpanel, Tesco's share of the UK grocery market in the 12 weeks to 18 June 2006 was 31.4%. Across all categories, over £1 in every £8 of UK retail sales is spent at Tesco. Tesco also operates overseas, and non-UK revenue for the year to 25 February 2006 was 23% of total revenue. The company has a total market value of about £29.090 billion (October 2006).[5] HistoryFormationImage:20040801-008-tesco.jpg First self service Tesco, St Albans, England Tesco was founded, as a one-man business, by Jack Cohen in London's East End. He came from a modest background, being the son of a Polish tailor. He began by selling groceries in the markets of the East End after World War I in 1919. At this time rations and supplies were low, so he would buy damaged goods from other businesses and resell them at reasonable prices.
The first Tesco store was opened in 1929 in Burnt Oak, Edgware, London. Tesco was floated on the London Stock Exchange in 1947 as Tesco Stores (Holdings) Limited.[7] The first self service store opened in St Albans in 1947,[citation needed] and the first supermarket in Maldon in 1956.[7] During the 1950s and the 1960s Tesco grew organically, but also through acquisitions to the point where it owned more than 800 stores; the company purchased 70 Williamsons stores (1957), 200 Harrow Stores outlets (1959), 212 Irwins stores (1960), 97 Charles Phillips stores (1964) and the Victor Value chain (1968) (sold to Bejam in 1986).[8] Management and strategy changesThe founder, Jack Cohen, was an enthusiastic advocate of trading stamps as an inducement for shoppers to patronise his stores: he signed up to Green Shield Stamps in 1963, and became one of the company’s largest clients.[9] In 1973 Jack Cohen resigned and was replaced as Chairman by his son-in-law Leslie Porter. Porter and managing director Ian MacLaurin abandoned the "pile it high sell it cheap" philosophy of Cohen which had left the company "stagnating" and with a "bad image".[10] In 1977 Tesco launched "Operation Checkout" which saw it abandon Green Shield stamps in favour of cutting prices and centralise buying for all of its stores. The result was a rise in market share of 4% in two months.[10] 1980sIn May 1987 Tesco completed its hostile takeover of the Hillards chain of 40 supermarkets in the north of England for GB£220 million.[11] 1990sIn 1994, the company took over the Scottish supermarket chain William Low. Tesco successfully fought off Sainsbury's for control of the Dundee-based firm, which operated 57 stores. This paved the way for Tesco to expand its presence in Scotland, which was weaker than in England. Inverness was recently branded as "Tescotown",[12][13] because 50p in every £1 spent on food is believed to be spent in its three Tesco stores.[14] It introduced a loyalty card, branded 'Clubcard', in 1995 and later an Internet shopping service. As of November 2006 Tesco was the only retailer to make online shopping profitable.[15] Terry Leahy assumed the role of chief executive on 21 February 1997, the announcement having been made on 21 November 1995.[16][17] On 21 March 1997 Tesco announced the purchase of the retail arm of Associated British Foods which consisted of the Quinnsworth, Stewarts and Crazy Prices chains in the Republic of Ireland and Northern Ireland, as well as associated businesses for GB£640 million.[18] The deal was approved by the European Commission on 6 May 1997.[19] This acquisition gave it both a major presence in the Republic of Ireland, and a larger presence in Northern Ireland than Sainsbury's which had begun its move into the province in 1995. In the late 1990s, the typeface of the logo was changed to the current one shown on the top of the page with stripe reflections underneath the typefaces as Tesco used them on their carrier bags. The "typewriter" typeface that the company had been using since the 1970s for its in-store signage was also dropped during this period. 2000sIn July 2001 it became involved in internet grocery retailing in the USA when it obtained a 35% stake in GroceryWorks.[citation needed] In 2002 Tesco purchased 13 HIT hypermarkets in Poland. It also made a major move into the UK convenience store market with its purchase of T & S Stores, owner of 870 convenience stores in the One Stop, Dillions and Day & Nite chains in the UK.[20] In October 2003 it launched a UK telecoms division, comprising mobile and home phone services, to complement its existing internet service provider business. In June 2003 Tesco purchased the C Two-Network in Japan,[21] It also acquired a majority stake in Turkish supermarket chain Kipa.[citation needed] In January 2004 Tesco acquired Adminstore, owner of 45 Cullens, Europa, and Harts convenience stores, in and around London.[22] In August 2004, it also launched a broadband service. Another acquisiton was the Lotus chain in Thailand.[citation needed] In late 2005 Tesco acquired the 21 remaining Safeway/BP stores after Morrisons dissolved the Safeway/BP partnership.[citation needed] In mid 2006 Tesco purchase an 80% stake in Casino's Leader Price supermarkets in Poland. They will be rebranded into small Tesco stores.[citation needed] Corporate strategy
Corporate social responsibilityTesco has made a very public commitment to Corporate social responsibility, in the form of contributions of 1.87% in 2006 of its pre-tax profits to charities/local community organisations.[25] This compares favourably with Marks & Spencer's 1.51% but not well with Sainsbury's 7.02%. Will Hutton, in his role as chief executive of The Work Foundation recently praised Tesco for leading the debate on corporate responsibility.[26] However Intelligent Giving has criticised the company for directing all "staff giving" support to the company's Charity of the Year.[27] UK operationsFormatsTesco's UK stores are divided into five formats, differentiated by size and the range of products sold.
In May 2005 Tesco announced a trial non-food only format in Manchester and Aberdeen,[29] and the first store opened in October 2005:
Store summary at 25 February, 2006As of 25 February 2006, at the end of its 2005/06 financial year, Tesco's UK store portfolio was as follows.
Tesco Personal FinanceTesco has a banking arm called Tesco Personal Finance, a 50:50 joint venture with the Royal Bank of Scotland. Products on offer include credits cards, loans, mortgages, savings accounts and several types of insurance, including car, home, life and travel. They are promoted by leaflets in Tesco's stores and through its website. The business made a profit of £139 million for the 52 weeks to 25 February 2005, of which Tesco's share was £70 million. This move towards the financial sector has diversified the Tesco brand and provides opportunities for growth outside of the retailing sector. Tesco personal finance offer loans, car loans, Instant access saving accounts, business credit card, bonus credit card (the credit card that pays you interest back), Clubcard credit card (where you can earn 1 point for every £4.00 spent on it) and mortgages. Tesco also offer insurance including travel insurance, pet insurance, car insurance, life insurance, home insurance and car breakdown cover in association with green flag. A key marketing strategy is Tesco offering Clubcard points or free petrol when you buy Tesco car insurance. TelecomsTesco operates ISP, mobile phone, home phone and VoIP businesses. These are available to UK residential consumers and marketed via the Tesco website and through Tesco stores. Though it launched its ISP service in 1998, the firm did not get serious about telecoms until 2003. It has not purchased or built a telecoms network, but instead has pursued a strategy of pairing its marketing strength with the expertise of existing telcoms. In autumn 2003 Tesco Mobile was launched as a joint venture with O2, and Tesco Home Phone created in partnership with Cable & Wireless. Tesco Mobile offers both prepaid and PAYG (pay-as-you-go) accounts. In August 2004 Tesco broadband, an ADSL-based service delivered via BT phone lines, was launched in partnership with NTL. In January 2006, Tesco Internet Phone, a Voice over Internet Protocol, VoIP, service was launched in conjunction with Freshtel of Australia.[32] Tesco announced in December 2004 that it has signed up 500,000 customers to its mobile service in the 12 months since launch. In December 2005, it announced it had one million customers using its mobile service. In April 2006 it announced that it had over one and a half million telecom accounts in total, including mobile, fixed line and broadband accounts. [1] On 19 December 2006 Tesco Ireland announced that it would enter into a joint venture with O2 Ireland to offer mobile telecommunications services.[33] The service, which will be Ireland's first MVNO, will use the O2 network but operate separately. It will be allocated the STD code 089. As with Tesco's similar service in the UK, it will be branded Tesco Mobile.[33] Fuel
Tesco first started selling petrol in 1974. Tesco sells 95 and 99 RON petrol on a retail basis (a fuel developed by Greenergy of which Tesco is a shareholder). Tesco have recently diversified into biofuels, offering petrol-bioethanol and diesel-biodiesel blends instead of pure petrol and diesel at their petrol stations, and now offering Greenergy 100% biodiesel at many stores in the South-East of the United Kingdom. Problems arose on 28 February 2007 when motorists in South East England reported that their cars were breaking down. This was due to petrol sold by Tesco and others being contaminated with silicon,[34] the fuel coming from the Vopak terminal in the Thames Estuary, where fuel is supplied by Harvest Energy and Greenergy.[35][36] Then on 2 March 2007 Tesco announced that they were emptying and refilling tanks at 150 petrol stations but was not suspending sales.[37] Tesco has been criticised with claims that they had been alerted to the problem as early as 12 February 2007. Affected motorists are facing bills of several hundred pounds to repair their cars and, with up to 10,000 cars needing repair, the suppliers could be liable for compensation claims of up to £10 million.[38] However, on 6 March, Tesco offered to pay for any damage caused by the faulty petrol, after printing full page apologies in many national newspapers.[39] Brand imageTesco is one of the few retailers to offer a "good, better & best" policy for its products[citation needed]. This now encompasses several product categories such as food, beverage, home, clothing and financial services.
Tesco ClubcardOf the major supermarkets in the UK only Tesco and Sainsbury's offer a loyalty card-scheme to customers. Tesco's Clubcard scheme has been operating since 1995 and has now become the largest loyalty card in the UK with around 13 million active Clubcard holders.[citation needed] Customers can collect one Clubcard point for every £1 (or €1 in Ireland) they spend in a Tesco store, Tesco Petrol and Tesco.com. Customers can also collect points by paying with a Tesco Credit Card, or by using Tesco Mobile, Tesco Homephone, Tesco Broadband, selected Tesco Personal Finance products or by Clubcard partners, Powergen or Avis. Each point equates to 1p in store when redeemed. Every few months holders will receive a Clubcard statement offering money off coupons with can be spent in-store or on various Clubcard deals. Customer serviceIn December 2006 The Grocer magazine published a study which named Tesco as having the slowest checkouts of the six major supermarkets. Somerfield had the shortest queues with an average wait of 4 min 23 seconds. In order of least time spent at the checkout, the other major supermarkets were Waitrose, Sainsbury's, Asda, Morrisons and Tesco.[40] The Grocer also named ASDA as the cheapest UK supermarket (based on 33 items). Tesco was second and Sainsbury's and Morrison joint third.[40] Tesco price check tends to differ saying out of 7807 (compared to ASDA) products, (Survey carried out between 22 January 2007 and 24 January 2007) Tesco is cheaper:1546, Tesco is more expensive:993 and Tesco is the same price: 5268.[41] Internet operationsTesco operates the world's largest grocery homeshopping service, as well as providing consumer goods, telecommunications and financial services online. Tesco has operated on the internet since 1994 and was the first retailer in the world to offer a robust home shopping service in 1996. Tesco.com was formally launched in 2000. It also has online operations in the Republic of Ireland and South Korea. Grocery sales are available within delivery range of selected stores, goods being hand-picked within each store, in contrast to the warehouse model followed by Ocado. This model, which is now used by Sainsbury's, allows rapid expansion with limited investment, but has been criticised for a high level of substitutions. Nevertheless, it has been popular and is the largest online grocery service in the world. In 2003, tesco.com's CEO at the time, John Browett, received the Wharton Infosys Business Transformation Award for the innovative processes he used to support this online grocery service. On 1 October 2006, Tesco announced that it will be selling six own-brand budget software packages for under £20 each, including office and security suites, in a partnership with software firm Formjet.[42] As Formjet is exclusive distributor for Panda Software and Ability Plus Software, packages from these companies are likely to feature. High-tech servicesTesco offers broadband services. The company also has a digital photo shop that offers products such as, mugs, shirts, celebration cakes and table mats. The service is powered by Pixology. Tesco offer an internet-based DVD rental service, which is operated by LoveFilm . Music downloads are also available. Operations outside the UKImage:Tesco eger hungary.jpg Tesco Hypermarket, Eger, Hungary Many British retailers that have attempted to build an international business have failed. Tesco has responded to the need to be sensitive to local expectations in foreign countries by entering into joint ventures with local partners, such as Samsung Group in South Korea (Samsung-Tesco Home plus), and Charoen Pokphand in Thailand (Tesco Lotus), appointing a very high proportion of local personnel to management positions. In late 2004 the amount of floorspace Tesco operated outside the United Kingdom surpassed the amount it had in its home market for the first time, although the United Kingdom still accounted for more than 75% of group revenue due to lower sales per unit area outside the UK. Tesco regularly makes small acquisitions to expand its international businesses. For example, in its 2005/06 financial year it made one in South Korea, one in Poland and one in Japan. [2] In September 2005 Tesco announced that it was selling its operations in Taiwan to Carrefour and purchasing Carrefour's stores in the Czech Republic and Slovakia. Both companies stated that they were concentrating their efforts in countries where they had strong market positions. Tesco is the grocery market leader in the Republic of Ireland, with a reported November 2005 share of 26.3%.[43] Tesco Ireland also claims to be the largest purchaser of Irish food with an estimated €1.5 billion annually.[44] Tesco entered China by acquiring a 50% stake in the Hymall chain from Ting Hsin of Taiwan in September 2004. In December 2006 it raised its stake to 90% in a £180 million deal.[45] This deal just after Tesco had lost out to Wal-Mart to partner with Indian group Bharti to develop a national retail chain in India. United StatesIn February 2006, Tesco announced its intention to move into the United States market by opening a chain of convenience stores on the West Coast (Arizona, California and Nevada) in 2007 named Fresh & Easy.[46] Announced on March 27, 2007, the California Department of Alcoholic Beverage Control released a Notice of Intention to Engage in the Sale of Alcoholic Beverages for a location in Hollywood, one block west of Grauman's Chinese Theatre. The applicant is Tesco Stores West, Inc., and the name of the business will be Tesco. The application was posted at the location and also mailed to residents within a 500 foot radius. Non-UK store summaryThe following table shows the number of stores, total store size in area and sales for Tesco's international operations. The store numbers and floor area figures are as at 25 February 2006 but the turnover figures are for the year ended 31 December 2005, except for the Republic of Ireland data, which is at 25 February 2006, like the UK figures. This information is taken from the 2006 final broker pack.
Note 1: The business in China was a joint venture at February 2006 (now a 90% owned subsidiary; see above) and its turnover is not reported in Tesco's 2006 brokers' pack. Note 2: Tesco owned a French chain called Catteau between 1992 and 1997. Its existing single store in France is a wine warehouse in Calais, which opened in 1995 and is targeted at British day trippers. Wine is much cheaper in France than in the UK because the duty is far lower. Turnover is not reported separately. Note 3: In Sept 2005 Tesco announced an asset-swap deal with Carrefour. Since the year end the six Taiwanese stores have been swapped for 11 hypermarkets in the Czech Republic and four stores in Slovakia. Note 4:Tesco Stores (Malaysia) Sdn Bhd was incepted on 29 November 2001, as a strategic alliance with local conglomerate, Sime Darby Berhad of which the latter holds 30% of total shares. Financial performanceTesco is listed on the London Stock Exchange under the symbol TSCO. It also has a secondary listing on the Irish Stock Exchange with the name TESCO PLC. All figures below are for the Tesco's financial years, which run for 52 or 53 week periods to late February. Up to the 26 February 2006 period end the numbers include non-UK and Ireland results for the calendar year ended on 31 December 2006 in the accounting year. For the 25 February 2006 period end the non-UK and Ireland accounting date was brought into line with the UK and Ireland. The figures in the table below include 52 weeks/12 months of turnover for both sides of the business as this provides the best comparative. Including 60 weeks of non-UK and Ireland sales the figures to 25 February 2006 were: revenue £39,454 million; profit before tax £2,235 million; profit for year £1,576 million; basic earnings per share 20.07 pence. Group revenue for the 26 weeks to 26 August 2006 was £20,735 million, compared to £17,170 million in the 24 week interin period reported in 2005. On a comparable 26 week basis group sales increased by 12.7% and group profit increased by 10.3%.[47]
As of its 2006 year end Tesco was the fourth largest retailer in the world. The three largest are Wal-Mart, Carrefour and Home Depot. METRO was only just behind and might move ahead again if the euro strengthens against the pound, but METRO's sales include many billions of wholesale turnover, and its retail turnover is much less than Tesco's. At 25 February 2006 Tesco operated 1,897 stores in the UK (2.395 million m², 25.9 million square feet) and 814 outside the UK (3.02 million m², 32.8 million square feet). Tesco's market capitalisation on 31 December 2005 was £26.035 billion ($44.8 billion), which was the largest of any retailer based outside the United States. CriticismCriticism of Tesco includes allegations of stifling competition due to its undeveloped "land bank",[48] using cheap and/or child labour,[49][50] opposition to its move into the convenience sector[51] and breaching planning laws.[52] Tesco in popular cultureTesco is name-checked (among others) on the track "Aisle of Plenty" on the album Selling England by the Pound by the band Genesis. (Released September 1973) Tesco is also mentioned on the track "The Fallen" on the album You Could Have It So Much Better by the band Franz Ferdinand. (Released 2005) Tesco is mentioned on the track "LDN" on the album Alright, Still by Lily Allen. (Released 2006) Contact detailsTesco clubcard phone number: See alsoReferences
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